Spanish Courses Abroad packets & guarantees

Money-back guarantee...
In case any of the services are not in accordance to the brochure, you must report your complaint in writing to the school secretariat within the first week after arrival. don Quijote will rectify the situation with 2 working days. If the services are still not in accordance with the brochure description, there are 2 possibilities:

don Quijote agrees with you and will refund the total amount of the course and lodging price.
If don Quijote does not come to an agreement with you, your complaint will be handled by an independent arbitration commission of the regional Spanish government. The appointed arbitrator will decide whether your complaint is worthy of the money-back guarantee.

D.E.L.E. exam...

If you attend 90% of the classes for 9 consecutive months at any of the don Quijote schools, we guarantee that you will successfully pass the official D.E.L.E. Intermediate exam. Should you not pass, don Quijote will provide 4 extra weeks of study free of charge as well as pay the reexamination fees.

Maximun attention per student: 8 student per class...

No matter how many students enrol per level.

Qualified teachers...

All our teachers are native speakers and have a university degree.

Always appropriate level...

don Quijote offers courses at any level of Spanish, from beginners to teachers of Spanish. If you find that your language level does not correspond with the level of your fellow students, just consult with the Head of Studies.

You will always feel satisfied...

Feeling at home is what matters the most. For this reason, if you do not feel happy during the first week in the family you are staying with, you may change for another without any additional cost.

Continuous practice in Spanish...

So that you can take the fullest advantage of your Spanish course, there are never more than 3 non Spanish-speaking students in your family.
Furthermore, if you wish, there will not be another student who speaks your own language in the family.

Always less than 30 minutes away...

Your accommodation is always a maximum of 30 minutes travelling time away. Walking (Granada, Salamanca and Sevilla) or by public transport (the other don Quijote schools). As long as you have registered 4 weeks in advance.

INCLUDED SERVICES

24-hour emergency phone line.
Pick up and transfer to your accommodation every Sunday between 12 midday and 9 p.m. at the train and bus stations of all don Quijote destinations as well as the airport of Granada (Due to the arrival time of planes in Puerto de la Cruz 1 p.m. - 10 p.m.). As long as you have provided us with information on your arrival by Thursday before the beginning of your stay.
Advice on cultural adaptation and careers guidance.

Educational

Formula +1: an extra daily class covering cultural matters and the latest Hispanic News.
Study material.
Level test.
Certificate.
Tutor (classes, orientation..).

Activities...

Welcoming supper in order to get to know your classmates and teachers.
Guided tour of the city.
don Quijote student card (with discounts).

Guaranted Rest...

(If you choose accommodation with us)

Towels (in family), bedclothes, gas, electricity, water and local taxes.
The flats and student residences have TV, oven, washing machine and iron.
Cleaning service in the shared areas of the flats (once a week) and residences (daily).
A maintenance engineer is responsible for the repairs in the flats and student residences.

And more...

Multimedia room with computer, access to the Internet, digital camera, scanner.
Website to keep your photos; share your unforgettable moments in real time with your family and friends without collapsing their e-mail.
Folder containing, among other items, a map of the city, work notebook, etc.
Use of reference and text books, videos, walkman, tapes and tennis rackets.
Receipt of faxes.

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